Game Tart

Recently, I wrote a little bit about a company called GameTart.com, and their shonky procedures. I left them because they were turning deeply shit, and never responded to any queries.

Yesterday, when I checked my bank account online, I saw that they’d charged me for another month’s membership. Cue ballistic Lyle.

I sent them an email through their website, asking them what the hell was going on, and asking them to call me.
Nothing.
I sent them another email (they don’t do convenient things like, say, having a phone number) asking them, again, to explain why I’d been charged, and to call me (and yes, I did include a phone number) so that this could be sorted out.
Nothing.

I got a call this morning, where they tried making out they’d replied to emails, and they’d all bounced. Convenient – especially considering that every other email I was expecting yesterday came through fine. Then they tried making out that they’d called me yesterday, but the phone had been busy. Which is, in theory, possible – except that when it’s busy, it goes direct to voicemail. Ooops.

Anyway, the situation’s sorted. It’s still left me with a feeling that they’re actually just a small-time business with very few staff, and less consideration for customers though.