Nice Idea, But…
Posted: Sat 27 May, 2006 Filed under: Customer Services, Thoughts 1 Comment »Recently, I’ve been renting PSP games from a company called GameTart. It’s a nice idea – a PSP (and Playstation 2 etc.) version of ScreenSelect and Lovefilm, where you rent a game, get it sent by post, play it, return it when you want.
Unfortunately, with GameTart the implementation hasn’t been all that great…
Initially the service started up with a free trial period. All went smoothly. However, since that trial expired, GameTart have managed to “lose” two games, one from them to me, one from me to them. Supposedly they then send out a “lost mail items” form, which has to be filled in within ten days, or you can be liable for the full price of the game. I’m still waiting…
All in all, it’s a great idea, but it’s just not done right.
Hiya,
I’m Austin, the MD of Gamertart. sorry you have had a poor time, the Royal Mail have let you down (when we say we send a game, we send it!). Anyway, Don’t worry about the 10 day for, it’s 10 days from when it arrives, it’s sent by the Royal Mail, so it could be anytime!
Feel free to drop me a line to dicuss further.
Cheers
Austin Rathe