Turbo Near-Miss
Posted: Wed 22 August, 2018 Filed under: Car Repairs, Customer Services, Cynicism, Domestic, Driving, Finances, Getting Organised, M1, Travel 3 Comments »While driving down to London yesterday (of which more in another post) my car started to make an odd noise. Primarily a whining noise when under acceleration, and generally not all that well.
I called my usual garage, told them what was happening, and got told “Oh, first time we can look at it will be September 3rd”. (The usual “fob off the customer” approach that they’ve excelled at so many times) So instead I contacted the other dealership in the area – part of the same group, but run as a separate entity – and the person there made noises of “Oooh, that’s not good”, and asked if I could bring it in the next day (today)
I did so, and as I’d suspected, the turbo is on its way out. Bollocks.
So the car’s booked in for the work – not cheap, but less than getting a replacement vehicle – and I’ve got a replacement vehicle while they do it.
So far, the new dealership looks really promising – the service department have been great so far, and the deal I’ve got from them has been positive. It may be that they turn out to be shite – but if not, I’ve got other options.
It’s surprising to see the difference between the two dealerships – the previous/main one (as I’ve mentioned before) consists of a patronising bunch of fuckknuckles. They seem so complacent about everything, and their idea of customer service appears to be to make the customer feel like a fuckwit.
What they’ve never understood – and the new place appears to – is that the service department is just as much of a sales tool as the actual cars in the showroom. If I’m being treated like crap by the service department with the current vehicle, what on earth would make me buy another car of the same make, and lock myself into further years of being treated like crap?
That’s what the new one seems to understand – that this is the way to keep people coming back. It’s what the Saab garage I used with the previous car understood – and so did the Ford one before that.
We’ll see what happens now, and how things go after the repair. I’m hoping that this time won’t have the same knock-on after-effects that it did when the same thing happened on the Saab. (Although this time it’ll also help that the turbo was just on the way out, rather than having gone pop when travelling at speed, as the Saab one did!)
Friends and Family
Posted: Mon 20 August, 2018 Filed under: Customer Services, Cynicism, Domestic, Health, Thoughts 4 Comments »A couple of weeks ago, I wrote about the dumb-ass “Would you recommend this hospital to your friends and family” survey that I received. Between here and Facebook, I received a number of comments from friends saying “Yeah, we keep getting those as well”.
So I complained to the hospital about it, and how stupid it was as a question, and how ill-thought-out it was.
Turns out, this question is that this is the “Friends and Family Test“, which is the NHS’ major/primary metric on what people think of their hospital visit.
According to the NHS, it’s “an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.“
Of course, that’s still garbage, because the question has absolutely nothing to do with what can be improved, or how the actual visit/appointment was. So it’s all a bit pointless.
So it’s worth knowing that if you are someone who gets a lot of these surveys, you can talk to the PALS department of your hospital and get taken off the survey list.
And finally, if you think it’s a dumb-ass question and a pointless survey, it’s worth registering a complaint with the hospital about the survey. The only way they’re going to learn it’s shit is if enough people keep telling them it’s shit.
Satisfaction
Posted: Wed 8 August, 2018 Filed under: Customer Services, Cynicism, Domestic, Getting Organised, Health, Thoughts, Weirdness 5 Comments »Yesterday, I had a (non-urgent, outpatients) appointment at my local hospital. All went well, and I’ll be returning occasionally over the next few months. Which is all as expected.
What was less expected was a text message today from the hospital, containing a “Patient Satisfaction” survey.
The first question? “Would you recommend this hospital to your friends and family?“, and a set of five options for the likelihood of doing such a thing.
Now, I don’t know about you, but I really don’t recommend that my friends or family visit a hospital. Certainly when none of them are even in that hospital’s catchment area.
What kind of cretin comes up with this shit? Even more relevantly, what kind of cretin approves this shit?
And if I’d been – for example – visiting the Oncology department (I wasn’t) for treatment, I wonder if I would have received the same survey?
A Break In The Weather
Posted: Sat 28 July, 2018 Filed under: Cynicism, Domestic, Milton Keynes, Thoughts, Weather Leave a comment »At last, today we’ve had some rain for the first time in ages. It’s been lovely.
The heat’s supposed to be coming back next week, but for now it’s just nice to not be roasting away.
Maybe I’ll even get some sleep tonight…
Current Scams
Posted: Wed 25 July, 2018 Filed under: 1BEM, Cynicism, Geeky, People, Security, Thoughts 1 Comment »At the moment, there are a couple of interesting (and fairly well-crafted) scams going around. I’ve seen/received all of these in the last week or so.
First – the ‘we know what you’ve been up to‘ scam email.
It says something along the lines of “I know what you’ve been up to – when you were on that porn site (it’s noticeably non-specific on details) I loaded a screen-grabber to your machine, so we could record your ‘activities’“. Some of them also have something like “We know your password for the site was [whatever]” – the password is usually an old one that they’ve taken from a record including your email address, and gambles on people using the same password across multiple sites. (In fairness, most people do exactly this) And then it asks for a ransom “or your shame will be available for all to see” It’s pretty basic, but is apparently enough to scare a certain sub-set of people (AKA gullible idiots) who so far have forked out around $250,000 to the scammers.
Second – and there are two types of this currently bonging around – are the HMRC scams.
These basically draw on the whole paranoia about HMRC losing payments, or trying to take the business owner to court.
I’ve had umpteen emails about “Your payment hasn’t gone through” along with attached links or forms to fill in – always a pretty damn good clue that it’s a scam. And again, they’re all ridiculously non-specific, don’t mention a company name/details, or what the payment is supposedly for – another warning sign
The second type, which is a bit nastier, is the phone message – I’ve had a couple now, with a message saying “We’re issuing a warrant in order to discuss this matter with you“, and sounding a lot more official. Still no details though, or anything about what they’re wanting to discuss. (I know, in theory GDPR would also stop them from discussing, but that’s a side point for now) However, they show the phone number – in my experience, calls from HMRC and the like come through a switchboard, and usually show as “Unknown Number” – and a quick search on that number provides more than enough evidence that it’s a scam.
Of course, there are plenty of other scam emails out there – it’s just that these are the ones I’ve noticed specifically this week, and particularly after having received a couple of the “HMRC” calls yesterday and today, so I thought I’d write a bit about them.
Calling 101
Posted: Thu 19 July, 2018 Filed under: 1BEM, Commuting, Customer Services, Cynicism, Domestic, Driving, Milton Keynes, Thoughts Leave a comment »Every so often, I decide to play the role of “responsible human being”. Today, it turned out, was one of those days.
When I got in to work, I could see that three cars in the vicinity had been broken into (or at least had their windows smashed) so opted to do the ‘responsible human’ thing, and called 101 – the UK Police’s non-emergency number. No point in doing an emergency 999, as no-one else was visible, and the damages could’ve happened any time overnight.
So 101 it was. And while I get that it’s for non-urgent stuff and so on, but man alive, what an absolute faff.
The call goes through, and starts off with “Which police force do you require?”. (Probably because I called on my mobile – calling from a landline would’ve localised things. I assume) That’s fine, if you know who you need to speak to. But if I hadn’t known that Milton Keynes is covered by Thames Valley Police, I’d have been knackered from stage one.
Then we go on to a recorded message from the chief of Thames Valley. Why? No idea. I assume it’s part of the script of 101 – I’ve heard similar on other calls to different forces – but it seems (to me) to be utterly pointless.
And then we get the voice-response asking what you want to do. If you know the name/number you want to speak to, type it now, or press [whatever] to report a crime.
And then we get some piece of crap recorded message about victim support.
And finally, finally, when all that’s done, I finally spoke to someone – who was helpful, and made sense. But what a horrific fucking faff in order to do something I didn’t even need to.
All told, it certainly makes it easy to see why people prefer to call 999, even for non-emergency stuff. At least the response to it is quicker, and gets rid of all that recorded bullshit.
Sporty – Semi-Completed
Posted: Mon 16 July, 2018 Filed under: Cynicism, Domestic, Sport, Television, Thoughts 1 Comment »A couple of weeks ago I wrote about sport, and how we seemed to be having a surfeit of it this summer.
Thankfully, We’ve finally finished with the Kickyball World Cup (although I believe it’s less than a month ’til the next season starts off, FFS), and the Wimbledon Smashyball stuff, and the British Grand Prix is over and done with too.
The Tour de France is still ongoing (thanks, Gordon, for reminding me that this was on too) although that’s a lot more tolerable than the others – if nothing else, I still find myself in awe of the people who can ride 100+km in a day up idiot mountains and so on, and still do a sprint finish…
Anyway, it’s nice to just have fewer sporty-ball things on TV for a few weeks, at least. Happy, happy day.