Tickets
Posted: Tue 15 March, 2005 Filed under: Customer Services 1 Comment »In today’s post I finally received my tickets for the Faithless gig in Alexandra Palace from Ticketmaster. Recorded delivery, but that’s no problem at all.
I’m also still waiting for my ticket to Dead Can Dance at the start of April in London. They’ve been delivered by some shower called Special Mail Services, only no-one was in at the time, so they left a sealed envelope that looks like junk mail (and in fact has to have “This is not a circular” (AKA Junk Mail) emblazoned all over the outside. Unfortunately, this just makes it look more like junk mail…) with instructions on how to get it redelivered.
Second time lucky on this one – they should now be delivering it to the work office on Thursday. Still, at least they’re not as bad as ParcelForce.
Worthwhile cause
Posted: Wed 23 February, 2005 Filed under: Customer Services, News 2 Comments »It seems worth pointing out that Lea & Perrins Worcestershire sauce is NOT the one in the current “Sudan 1” food scare. And the Worcester MP has filed an EDM to say so.
While the anchovy essence in Worcestershire sauce mean it’s not for vegetarians, it still has a whacking 99% share of the market. Not bad going, really.
New category
Posted: Wed 23 February, 2005 Filed under: B&Q, Customer Services 6 Comments »In light of the fact they’re such utter, utter tossers, I’ve elected to give B&Q their own category.
I’m probably going to make up a seperate page on D4D™ for the posts as well. You know, just to make sure that Google and so on notice it too… *grin*
At the time of writing, D4D™ is #30 in Google for “B&Q Customer Services“. That’s only going to go up, if I’ve owt to do with it.
In the meantime, if you’ve come here looking for how to contact B&Q’s Customer Services, they can be reached on 0845 609 6688, or by emailing customerservicesdepartment@b-and-q.co.uk. Their address is listed here.
B&Q – You couldn’t make it up
Posted: Wed 23 February, 2005 Filed under: B&Q, Customer Services, Weirdness 36 Comments »Following yesterday’s successful uplift of the-stuff-we-didn’t-order, I got a call from B&Q’s customer services person this morning. (Yes, I did mean person. I reckon they’ve only got three or four people to deal with the entire country) She was ringing to confirm that the uplift had happened, and told me that the refund on our now-cancelled order would happen once they could confirm that the items had been received back in the warehouse. Supposedly this could take up to two weeks!
“Oh, well I don’t know how often the delivery people return to the warehouse”
Every fucking day or two, I’d hope. Twat.
I also asked if she’d seen the report on BBC’s “Watchdog” last night about the shyster fuckwit twunts. She hadn’t.
“Oh no, I was watching the Sci-Fi channel instead”
Well, thanks for that information, but I really would have to try very hard in order to give a shit. Anyway, this meant she conveniently hadn’t seen that the majority of complaints regarding B&Q were regarding the fact they can’t find their own arses with both hands, a team-building exercise, and a flashlight. Let alone find the correct items in the warehouse, and deliver them to the correct house at the correct time. Rocket Science this ain’t.
The suggestion that perhaps I should write in to Watchdog myself, as they at least seemed to get some results out of B&Q didn’t go down overly well. Nor did the reminder from me when she said “well, we have to make sure that all the items are in good condition” that she had actually said I could leave the worktops out in the front garden ’til they were collected, and that she would authorise me to do so and it wouldn’t affect our refund. (We ignored their directive to leave it out, and kept it all dry in the house instead)
“Oh yes, I did say that didn’t I? I do hope you haven’t done so, the weather’s been awful in that two weeks.”
Hallelujah
Posted: Wed 23 February, 2005 Filed under: B&Q, Customer Services Leave a comment »Well, blow me down. B&Q finally managed to get something right, and removed all the stuff yesterday. Wonders will never cease.
Of course, now we’ve still got to get the refund and compensation etc. out of the tightfisted pisswads, but well, at least we have a utility room that’s not doubling as stock storage for the arsehole tossers at B&Q.
Right Bloody Shower
Posted: Fri 18 February, 2005 Filed under: Customer Services, Thoughts 1 Comment »When I started my bank account with Royal Bank of Scotland I was told that part of the benefits of the account was that you could get a certain amount of legal advice either free, or at a very discounted rate.
Today I’ve tried using that service for the first time, and been told “Oh, sorry, we stopped doing that about nine months ago.” Would’ve been nice to have been informed about the change in services, as per your terms and conditions. “Oh, well, we stopped the motor insurance discount at the same time, and didn’t tell anyone about that, either“.
Hardly a recommendation, or designed to make me want to stay with ’em, is it?
Stylish Apology
Posted: Thu 17 February, 2005 Filed under: B&Q, Customer Services 2 Comments »I don’t normally read spam-mail from Amazon, and I didn’t read the original mail this refers to, but I do like the certain style with which they’ve apologised for the fuck up. It’s paragraph three that wins it for me…
We’re writing to correct a recent e-mail notification that we sent about “Harry Potter and the Half-Blood Prince (Book 6).”
In our e-mail, we stated that this title would not be immediately available from our suppliers, and that you may want to search for it elsewhere. We would like confirm that this book will be available from our suppliers and will be delivered to UK customers on the day of release (July 16th 2005).
We assure you that howlers have been sent to the muggles responsible for this action and we are investigating the possibility that You-Know-Who may have been involved.
I do like it when people can turn round, admit to a fuck up, and make me smile at the same time. Far better than the B&Q “It’s not our system, you must’ve ordered it incorrectly” methodology that makes me just want to reach for the over-powered cattle-prod.