Discharged/Recharged
Posted: Thu 4 May, 2023 Filed under: Customer Services, Driving 2 Comments »When I was starting the car in York on Sunday to come home, it took a lot longer to get going than usual. Never a good sign.
I figured that it had already had 300 miles of motorway driving in the last 36 hours, so was either not charging properly or the battery was fucked. (Which I’ve experienced before) But then by the time I got home, I’d forgotten about it, and didn’t check things. (I blame the post-drive “stunned monkey” phase)
So yesterday when I was due to go off somewhere (thankfully nothing essential, nor involving anyone else) the sodding thing wouldn’t start. Battery flatter than a very very flat thing. Tits.
As it worked out, I tried some mobile places for battery replacements, and while most were less-than-useful (“Oh no, fully booked today and tomorrow!” and so on, and one that promised a callback within 30 minutes to arrange and then only called back an hour after that, once I’d sorted out the people who did turn up) I did manage to book one, and it all went smoothly. He turned up early (having called to check it was OK to do so) and checked the car’s diagnostics as well to make sure it wasn’t a problem with the alternator or anything. Then when we opened the bonnet it was obvious that the battery was utterly, utterly fucked. Corrosion on the terminals and so on, definitely knackered.
Anyway, long story short, it’s all been replaced and tested, and everything is happy and smiley once more.
I’m off to be on-site again tomorrow so it’ll get a good run as a test-bed for everything, but so long as it starts and continues to do so, I’ll be happy.
(I checked back on here, and it turns out that battery was installed in October 2017, so it’s had a good run!)
Ticketed – Cancelled
Posted: Wed 3 May, 2023 Filed under: Customer Services, Domestic, Driving, Milton Keynes, Parking 1 Comment »Just under six weeks ago now, I got a parking ticket in Milton Keynes, despite having paid for the necessary parking. Needless to say, I lodged my appeal about it when I got home, did all the online form-filling, added the receipt from the parking payment, provided a contact email address, job done.
And then silence.
I chased it up by email a couple of weeks ago. And then silence.
Now, I assumed that as I’d heard nothing (and no further bills had come to tell me I needed to pay it) that the appeal had worked, but I’d have expected some form of notification.
So yesterday I decided to make sure it was all sorted, this time by phone.
Only… There’s no phone number.
- Yes, there’s one on the page about parking tickets, but that turns out to be only for the licensing people.
- Then there’s the council switchboard, who give you a different number for the parking people.
- Then that department give you the actual number for the parking ticket people
- And finally, on the fourth call, I got to the right place, confirmed that the appeal had been processed and the ticket cancelled, and that they’d (allegedly) sent me a letter telling me that. (And fuck only knows why they pay to send a letter when I’ve given them an email address they could use for free!)
So at least it’s all sorted, and it hasn’t cost me anything. But still,
Ticketed – Update
Posted: Mon 10 April, 2023 Filed under: Customer Services, Cynicism, Driving, Milton Keynes, Pedantry 3 Comments »Following on from the post a couple of weeks ago about getting a parking ticket and the poor wording on the back of it, I got a response from Milton Keynes Council…
Thank you for bringing this to our attention. The wording on the back of the PCN was checked and this was an oversight on Milton Keynes City Council.
We have notified the Parking Contract Manager of this error and he has contacted the manager of the enforcement contractors, SABA to request this paragraph is amended as soon possible.
So somehow apparently no-one had noticed this error, and no-one else had written in to point it out. Which is kind of scary in and of itself…
Ticketed
Posted: Sat 25 March, 2023 Filed under: Cynicism, Domestic, Milton Keynes, Pedantry, Stupidity Leave a comment »This morning, I got given a parking ticket – incorrectly, as it happens, and it’s already been challenged.
However, on reading the back of the ticket, I came across this gem
For those who don’t want to enlarge the text, what it says is :
If the penalty charge is not paid [wordy guff] or has been successfully challenged, the Council may serve a Notice To Owner (NTO) on the owner of the vehicle requiring payment of the penalty charge.
Now, I know what they mean, but that’s not what they say. The implication here (as I read it) is “If you’ve successfully challenged the ticket, we can still come after you for the money“.
So, I’ve raised that as an issue as well, which should be interesting – or at least entertaining!
Slooooooow Processing
Posted: Mon 20 March, 2023 Filed under: BT, Business, Customer Services, Domestic Leave a comment »When I moved house back in October, one of the changes I made was to get rid of BT entirely. (That one decision has saved me about £50 a month!)
As part of that, they wanted me to send back the bits of BT kit that I had, which is fair enough. That was all sent mid-October using their own pre-paid envelopes, and I got a confirmation on 3rd November that everything had been received. So that was all fine.
However, on Friday I then got another message, this one confirming that I’d actually returned the stuff I’d been allocated – rather than, apparently, any other old random crap – and that they’d *now* recycle or dispose of it all.
So, five months to process the returns. That really does tell you everything you need to know about the efficiency of BT, doesn’t it?