Speedy Response
Posted: Sun 17 December, 2006 Filed under: Customer Services Leave a comment »On Tuesday, a poxy ticket machine ate my credit card at Cambridge rail station. In the run-up to the Festering Season I was emphatically not amused.
Anyway, I reported it on the lost/stolen line, so that the card was cancelled, and all that jazz.
Yesterday, a new one arrived – and they’d already sent through a reminder of PIN and so on, so all was cool.
And I have to admit, considering they must be chuffing busy at this time of year, I can’t help but be a bit impressed that it’s taken four days (I’ll exclude yesterday, as that was just delivery in the post) from reporting it lost to it being replaced.