Libraries (Again)
Posted: Wed 20 September, 2006 Filed under: Customer Services, Cynicism, Getting Organised Leave a comment »So, after Saturday’s arse-about with bureaucracy, and the sending of a snotty email, I still hadn’t had any response. So I thought well, what the hell, give them a call.
Twenty sodding minutes later, I’m a member of the library in Cambridge. But not before going through three different people, two of whom insisted that I couldn’t actually join the library because I don’t live in Cambridge. Irrespective of the webpage about who can join the Cambridgeshire libraries that specifically states
Question:Can anyone join the library?
Answer:You can join the library at any age if you:
- are a permanent resident of Cambridgeshire
- work or study in Cambridgeshire
- are visiting Cambridgeshire
the first two jobsworths insisted that I could only join if I lived in Cambs. But that’s not what the web page says. Well, sir, you still can’t. Fuckwits.
Eventually I got through to someone who had at least two braincells active, who went through the procedure no worries. Maybe she was the rocket-scientist of the three. I don’t know.
But at least now all I have to do next week is provide proof of my ID (breaking out the trusty passport and/or drivers licence again) and job done.