Carphone Whorehouse

Herself has a mobile phone on O2 through Carphone Warehouse – up ’til recently she’s had a Samsung D500, but then about a fortnight ago upgraded to the flashy new one with iMode and 3G stuff on it. All well and good.

However, because it’s a 3G phone, she needs a 3G-capable SIM-card. Not previously having had a 3G-capable phone, the SIM wasn’t a 3G one either. However, the upgrade twunts at Craphone Whorehouse didn’t bother mentioning this. At all. Not once.

Last weekend we spent a good half an hour on the phone to their customer “services” department, explaining six times to six different people that we needed an upgraded SIM card. Oh, we don’t deal with that, I’ll put you through to someone else. Not once did person a explain to person b what the problem was, or why we were calling, or why they were putting us through, so we had to explain it – and go through the ID procedures – six fucking times.

Eventually, I ended up getting through to the right person. Who had to authorise sending out the SIM card with her manager. Supposedly they normally have a cost attached to them, but because this was an upgrade, we wouldn’t have to pay, so she needed the manager to provide a code to reduce the price to zero.

The card arrived last night. I put it in the phone…

“Unregistered SIM”

So today Herself is going to call Craphone Whorehouse (again) and try to get them to register the fucking SIM card that they sent out in the first place, already knowing we’d been stuffed about once. I’m currently not optimistic about getting a resolution to this one just yet…