Excellent Technique
Posted: Tue 14 March, 2006 Filed under: Charm School, Customer Services, General 2 Comments »This morning:
[phone rings]
“Hello there sir, my names Josh and this is just a quick customer service call about your Orange phone”
“I don’t have an Orange phone. Never have.”
[*click*]
Short, sweet, and pithy. It doesn’t get much better, really.
Yeah, but you still engaged in conversation with him. These days my conversations go
[phone rings]
“Hello! I’m ringing you up becau…”
[*click*]
Short, to the point, no waste of energy.
Ah, but on this occasion it was *him* who [click]ed, not me. I wanted to find out where the stupid cunt had got my number from, because it sure as shit wasn’t Orange.