Continued Downage
Posted: Thu 2 March, 2006 Filed under: Customer Services, D4D™, Geeky Leave a comment »Well, it looks like 34sp are still having intermittent problems with their service at the moment.
So, why aren’t I pissed off?
Well, primarily because as usual with 34sp, they let you know what’s going on. OK, you’ve got to know about status.34sp.com, which is on a different network entirely so even if every 34sp website is down, status is still letting you know what’s happening.
Secondly, it’s because it’s not actually their fault – this is a problem with the link from 34sp to the outside world, which is failing a lot. And they don’t yet know why. But they’ve said they’re looking into it, and for once I believe them.
And thirdly, because this is a rarity. In four years with 34sp, this is the first major unintended downtime I’ve seen. And that, for my money, is pretty good service in anyone’s book.