Incompetence
Posted: Tue 20 September, 2005 Filed under: Customer Services, Sweary, Travel Leave a comment »Yesterday was almost amusing on the trains into work. Over the weekend, the line between Reading and Ascot was having engineering work done on it, so the train service was replaced by buses. Hey ho, all part of the joys of train travel – but at least it now affects me far less than it used to.
Monday morning and the local news (both BBC and ITV) were reporting that buses were still replacing trains, due to engineering work. OK, that slightly chuffs my morning travel, but thankfully not too much. Get to the station, the ticket machines have been turned off, and there’s a sheet of paper across each one saying that due to engineering works there’s no trains, and for some godforsaken reason known only to the train operating twats, you can only buy tickets from the ticket office itself. No good reason, it just must’ve seemed like a good idea at the time. Or something.
However, getting in to the ticket hall itself, there’s people waiting on the platforms. Eh? So when I get to the Ticket Twunt behind his little bulletproof glass shield, I ask where we’re supposed to be getting the bus from, and why are there people on the platforms? “Don’t know what you mean, mate – trains are running fine today” Turns out that the fuckwit cunts have a) forgotten to take the paper off the machines, b) turn the ticket machines on, and c) tell anyone that the train service is back to what passes for normal.
Still, it made my travel that little bit easier, not having to get a bus instead. But Jesus Christ, it’s really not that difficult to sort out, is it?