T-mobile
Posted: Wed 16 March, 2005 | Author: Lyle | Filed under: Customer Services, Work-related |5 Comments »It’s one of those days.
I’ve just had my 25th call THIS WEEK from T-Mobiles representatives about business rates. My number is listed with Telephone Preference Service, yet it’s still being called.
After this amount of hassle, I believe I wouldn’t be unreasonable to take legal action against T-Mobile for harassment, as well as for lost time due to these calls. I wish to be contacted in writing within 48 hoursby a customer services manager who can confirm my details have been taken off all your calling lists, or this matter will be referred to my solicitor.
I would also like to point out that because of these continued calls, and the obvious total lack of competence, I wouldn’t touch T-Mobile with a turd-encrusted stick.
How much do we want to bet I won’t get any response?
Bear in mind that the TPS only prevents companies from cold-calling — if at any time in the past T-Mobile has acquired your details with your [perhaps unwitting, and even indirect] consent, they can still contact you without violating the conditions of the TPS.
Not that 25 calls in one week isn’t unreasonable! 😉
strange – yesterday I received *12* completely blank text messages (not even a date or time on them) from T-Mobile. What do they think they’ll achieve with 25 calls in one week?
Taking in David’s comment from above… but still, i’m not convinced being registered with the TPS actually does anythiong – i’ve been registered for some months now, but it hasn’t altered the volume of junk calls.
I *hate* being contacted by phone. I almost never give out my number and am on the TPS. I’ve often thought I would be rather fun to start specifying a number in Nigeria.