A Bureaucracy that works

Yes, you’re reading that title correctly. And no-one’s more surprised than I am – particularly when you realise that I’m talking about the DVLA. (Driver Vehicle Licensing Agency)

Part of my resolutions for this year is to sort out the driving test, and that’s progressing nicely. However, because I’ve moved, I needed to get my provisional licence updated with the new address, and all that gubbins. Then once I’d booked the test I thought “Oh fock”, and knew I needed to sort out the address change as soon as poss in time for the test.

Now, knowing most governmental bureaucracies, that was going to be an issue. After all, only six weeks to sort it? Never going to happen. I sent it off with fingers crossed. And it’s now back – all in all it took about a week to ten days. New licence with correct address, and new photocard with correct address. Same manky photo, mind. But there we go, nothing’s perfect.

But yes, I’m impressed – particularly when you think of the farce around the theory test, and finding the test centre…