B&Q – The Tale Continues
Posted: Fri 4 February, 2005 Filed under: B&Q, Customer Services, Weirdness 2 Comments »Over the last month, we’ve had endless hassles with B&Q. The initial order was remarkably simple. Two black(ish) three-meter-length worktops, and two laminate worktop ends. You wouldn’t think it was rocket-science, would you?
In the first order, they sent one blue worktop, two kitchen wall-units (1x1000mm and 1x800mm) and four 500mm cherrywood kitchen doors. You’ll note, the doors weren’t even going to match up with the wall units that we received but hadn’t ordered.
In the second one, they managed to deliver two worktops (and take away most of the problem delivery, except for one of the wall units) but also put in a metal vegetable rack, and something that now escapes me. And the worktops were a very nasty reddy-marble finish. Nowhere even in the vicinity of “black”. They were supposed to deliver “in the afternoon“, which translated to 11.30am.
Today is the third attempt. They’re supposed to be delivering in the afternoon, and give Herself 30 minutes notice so that she can get home from work to check the delivery.
So why have they called at 9.45am to say “we’re at the house – where are you?” ? Something makes me think there’s no fucking chance the delivery’s going to be right this time either. I just hope the blood’s been wiped off the street by the time I get home this evening…
B&Q have a problem with deliveries. They don’t actually organise it themselves but use contracters instead. That’s why they charge so much on delivery fees. The contracters don’t run to B&Q timetables, they deliver when they bloody well feel like it.
We once oreder over £300’s worth of paving and landscaping materials from B&Q only to be told there would be a £40 delivery charge. I told them where to stick the order as they wouldn’t negotiate. I went to Jewsons instead, who deliver for free if an order is over £50. Not only that but the staff including the delivery men were actually helpful and knew what they were doing.
PMSL !!!
This takes me back 18 months when we had an almost identical experience !
Honest , you will laugh about it one day
Love your writing style and colourful and inventive use of language
Cheers for the best belly laugh in ages
Oh , and I hope you get it sorted !!!
Jane