One of those days

Another day, another email to a shithead debt recovery agency that couldn’t find it’s arse with both hands and a flashlight.

To whom it may concern,

I have just come off the phone following the most incredibly obstructive and unhelpful call in the history of mankind.

This morning I received a completely incomprehensible statement from Britannia, accompanied by a cover letter from Mary Carney at your office. When I called for an explanation of this statement, I was told Mary Carney doesn’t even answer calls “because she’s a manager”, and all she apparently does is sign letters.

Unfortunately I didn’t get the name of the person who took my call – I hope his name is listed on my customer record somewhere. The call operative took my details (including a very badly worded request for my details – yes, I can confirm my address, but that doesn’t mean I have to) at which point the shutters came down completely.

The statement from Britannia is littered with “returned goods” and items that I have never even ordered, let alone received. Your call operative refused to be of any help at all, and apparantly was incapable of even listing what I supposedly owe Britannia money for. I was told I should take the matter up with Britannia. When I explained that I’d already spoken to Britannia, and they had insisted it was no longer their problem, it should be dealt with via Robinson Way, he simply repeated that I should take it up with Britannia.

Finally, he also said that I should take it up in writing with Robinson Way, but refused to give me a contact name within Robinson Way. The only reason I asked for a contact name (and I will directly quote myself) was “because Mary Carney apparently does eff all except sign letters“. This is a precise quote – no swearing was involved at any time. However, this is apparently an offensive comment, at which point your call operative stated he was ending the call.

I am utterly furious with the way Robinson Way has handled this matter. I am trying to find out what I supposedly owe money for from Britannia, and have requested this information on several occasions. The only item that has been forthcoming has been this statement from Britannia, which I suspect might be understandable if I were Polish, or perhaps an employee of Britannia. As I am neither, it’s incomprehensible.

My request is simple – I want to know what I am supposed to have received that I owe money for. As soon as I find that out, I will happily pay whatever debt there is against those items. However, as I have had nothing from Britannia since before the 1st August 2003, and the statement lists multiple items since then, the entire account is in dispute, and currently remains so.

I would appreciate some contact from Robinson Way to let me know what is happening with this account. It is obviously an utter nightmare somewhere along the line, and the sooner I am shot of the problem, the happier I will be.

I am contactable all day on 077xx xxxxxx, or by reply to this email address.

Yours Sincerely

Lyle