Slooooooow Processing

When I moved house back in October, one of the changes I made was to get rid of BT entirely.  (That one decision has saved me about £50 a month!)

As part of that, they wanted me to send back the bits of BT kit that I had, which is fair enough. That was all sent mid-October using their own pre-paid envelopes, and I got a confirmation on 3rd November that everything had been received.  So that was all fine.

However, on Friday I then got another message, this one confirming that I’d actually returned the stuff I’d been allocated – rather than, apparently, any other old random crap – and that they’d *now* recycle or dispose of it all.

So, five months to process the returns.  That really does tell you everything you need to know about the efficiency of BT, doesn’t it?