AA

Following on from a post a couple of weeks back, which involved abysmal service from the AA, it’s worth nothing that someone from there commented on the post, asking me to get in touch and see what they could do.

I did get back in touch, if only to explain that it had already been dealt with via Enterprise Car Hire – the actual customer in this case, rather than the poor schlub who was left waiting around (me) – and also that it was allegedly being further investigated by their Executive Team via Twitter. As such, I didn’t really need a third explanation (although it might prove entertaining, if the other two answers don’t match) So rather than waste more of their time, I told them I was OK with how things were.

It’s going to be interesting to see what they do come up with, though.

I was thinking about it this morning, and I know what I would do in a similar situation – if I were working in complaints (and particularly high-level complaints) for a company, with an unhappy person saying that on the evidence of being a recipient of bad service from that company and they’d never give that company money in the future.

I know what I would do. I’m pretty sure it’s not what they’ll do, but it’ll be interesting to find out…