Utilities 7 – Water Meters
Posted: Mon 14 October, 2013 Filed under: Anglian Water, Customer Services, Domestic, Finances, Getting Organised, Utilities 2 Comments »[For the rest of the story, you can click here]
On Saturday, I was due to get my two water meters replaced with “Smart” meters by Anglian Water. Supposedly these transmit data, and mean they can be ‘read’ from the street, rather than needing access to the house in order to read them. It also replaces/removes the ‘outreader’ displays, which were supposed to do the same thing (or at least would if they hadn’t been installed by a moron) and which in my case were utterly screwed from the start.
Thankfully, the actual installation went OK – or at least seems to have done. The engineer turned up when he’d said he would, the work got done, he left, and there’ve been no water leaks since.
Of course, that doesn’t cover whether Anglian Water will actually manage to correctly swap the meters on my account, close the previous meters with the correct readings, or be able to read the meters correctly in future.
As I’ve recently had my half-year bill, that means this could still go on, as my next bill isn’t due ’til Feb/March 2014…
(And yes, BW, I have taken timestamped photos of the meters on installation, and also have a note in my little book about time/date/reading, just in case)
Shall we co-author a book on pre-empting / dealing effectively with corporate maladministration? 🙂
Even better, I got a letter yesterday from them saying “When we spoke to you last, you said you’d send some documentation to us. We need that to happen before we can do anything else”. (i.e. putting the onus back on me)
However, I’ve supplied it to them four times since I spoke to them!
I suspect some serious backfilling and CYA activity may be going on…