Counterfeits, and Real Refunds

Back in March when I got the iPhone upgrade, I ordered a new Mophie Juice Pack Plus battery pack – I’d had one for the old iPhone, and really liked it. Plus it has the nice side-effect of doubling the battery life of the phone.

I bought the pack – me being me, the purple one – via Amazon (as I usually do)

Over this weekend, it stopped charging, and is basically broke and fucked. Not impressed. It was past the 90-day period on Amazon, so I contacted Mophie direct to ask what could be done.

I got a reply the next day, asking for the normal sort of thing – receipt, serial number etc., which got supplied.

Then yesterday they sent an email, saying that the battery pack I’ve bought is actually a counterfeit product, so Mophie can’t do anything about it. Understandable, but nightmare.

Anyway, I contacted the seller via Amazon (and left a warning on the product page) last night, just letting them know, but really expecting knack-all.

And today, I got an email, telling me that I’d been completely refunded for the purchase, to not worry about returning it or anything, very sorry, and that they’d actually stopped selling those packs recently following other concerns about their quality.

I’m annoyed about the pack’s death, but very, very impressed with the resultant customer service – both from the seller, and from Mophie themselves.