Smartphone, Stupid App

Ah, RBS, I do so love the way you make life really complicated when it doesn’t need to be – and indeed shouldn’t be.

As I wrote before, I recently upgraded my phone to the iPhone 4S, which was a remarkably painless process. (I know, Apple stuff “just works”, but that’s not always been my experience, it’s safe to say – and there’s still a few niggles to sort out)  All the Apps I’d purchased on the 3GS came over smoothly, all the contacts, blah blah, all worked fine – except for one.

Yep, the RBS “Mobile Banking” app wouldn’t work at all. Fair enough, security for banking, I can live with that. And there’s a button for requesting a new passkey. Clicky. Oh. It’s going to come in the post, and might take seven working days. Sheesh.

Seven working days on, nothing has appeared. So I call RBS Mobile Banking.

“Oh yes, we don’t send those any more.”

“…”

“Yes, what you need to do is text STOP (and yes, it has to be all in capitals) to 87727, then uninstall the existing app, reinstall it from the App Store, and go through the setup process.”

“You’re kidding, right? This is how RBS ‘make things easier’?”

“Yes, this is the quickest process for getting things done.”

Fuck sake. Anyway, it’s been done – but what a total bag of bollocks.