Clubcard
Posted: Wed 29 September, 2010 Filed under: Change, Customer Services, Domestic 3 Comments »Along with the many other things I’m farking about with at the moment, I tried sorting out online shopping with Tesco last night. No particular reason, just thought it’d be a good idea to get more sorted.
Anyway, registration should’ve been easy, ’til it came time to enter in the Clubcard number. Take out the plastic proper card – embossed with my name – put in the number and the postcode. No, postcode not recognised as the one linked to that card. Um. I tried about four postcodes, just in case I hadn’t got round to registering a new address. (I’d have been surprised, but there we go, it can happen) None of them were right. Oh tits.
So I ended up calling them up on the phone, trying to find out what’s going on. And it turns out that somehow, someone else has now registered their name and address for my clubcard. It’s not even anywhere I’ve lived – the postcode they gave me was IG3, which is Ilford in Essex. Never been there, never wanted to be there. So why my card is registered there, God only knows.
I don’t mind so much – I haven’t been using the card much of late, and it’s no big thing – but it does add some levels of concern about why/how Tesco have allowed a live card to be re-registered to someone else in a completely different area.
Ah well.
So much for Data Protection if they gave you the postcode to which the card is registered!
And presumably the vouchers you’ve earned will have gone to said Ilfordite?
It’s T£$co? Why am I not surprised? I suspect that it’s a typo when an operative entered a new address for a card with a number similar to yours.
Re Data Protection, they only gave me the first sector of the postcode (i.e. IG3 )
The vouchers have definitely gone to Person X – and who knows for how long?
Don’t know, with regard to the rest of it. They say they’ll get back to me post-investigation, but I’m not convinced.
On a more positive note, it’s probably fucked with their data a bit to have my purchases registered to someone in Essex. But not enough to be statistically significant.
Shouldn’t they be able to tell from their electronic system records who changed the address and when?
Can you work out how much you’ve spent in the store since you last got any vouchers? (ie Do you pay by card? If so, the bank in question should very easily – from a phone call – be able to tell you how much you’ve paid to T£$co from x to y dates, if you can’t do it online yourself).
Personally I wouldn’t let them get away with this…