Aviva
Posted: Wed 21 October, 2009 | Author: Lyle | Filed under: 1BEM, Customer Services, Domestic, Own Business, Thoughts, Work-related |1 Comment »Interesting to see today that Aviva (ex Norwich Union) has been named by Lovemoney as “Britain’s worst insurer”.
We’ve never used NU / Aviva for insurance – they’ve invariably been the highest quote around for any insurance I requested. The one that always sticks in my mind was their quote of some £1,000 a year for £25,000 of contents-only insurance when I lived in Manchester. I ended up using More>Than, paying £350 for £60,000 of cover. Go figure.
My personal experience of Norwich Union this year has been abysmal for a number of reasons which I’m not going to write about here. Well, not yet anyway – it’s still a rant waiting to happen. It’s just that it’s folded in to the general crapness of this year’s fun.
So it’s no surprise to me that regardless of name/brand, they’ve been named as ‘the worst’.
The reason LoveMoney has manipulated their appallingly unreliable and invalid readers’ poll and nominated them as such is that they won’t advertise with them as much as they want, of course. Just like they won’t advertise on the screenscraper sites.
But, I’ve had problems with NU in the past too, reducing a legitimate claim on a dubious technicality, which, when threatend with the Ombudsman, they dropped. Wouldn’t touch them with a double-length barge pole now.