Complaint to Wembley Stadium’s Parking people
Posted: Sat 27 June, 2009 Filed under: Charm School, Customer Services, Driving, Wembley Stadium Parking 7 Comments »Ah, I do love writing letters of complaint. In this case, it’s about the car parking at Wembley Stadium, and the exit nightmare…
To whom it may concern,
I am writing to you to complain in the strongest possible terms about the farcical car-parking situation at Wembley Stadium. I understand that it is primarily a “public transport” venue – however, National Express don’t do coaches to anywhere within 40 miles of my location, so driving was the only way to come to Wembley Stadium.
Last night, after the AC/DC concert, we left the Stadium by 11pm, and didn’t get to leave the car-park ’til 12.15am. 75 minutes to get out of a car-park (we were in Green Car Park, on Level 4, so there was only one ramp to go down in order to exit the venue) is simply not an acceptable time. The O2 manages to get people out within ten minutes, mainly because they have parking attendants guiding and managing the traffic.
In a venue like Wembley Stadium, where so much thought has been given to managing the flow of people out of the stadium, it’s deeply bizarre to then have absolutely no thought or management of the car parking. Getting away from the Stadium is, by necessity, the last thing one remembers: it is the freshest memory, and colours the judgement of the entire event. In this case, while the concert itself was fantastic, the parking and exit strategy is going to be enough to make me severely reluctant to visit Wembley Stadium again. I would rather go to a venue like the O2 where the exit policy is smooth, organised and rapid than go to Wembley Stadium where it is nothing short of farcical and shambolic. Paying £25 for the privilege of being stuck for an hour and a quarter is just adding insult to injury, I’m afraid.
I look forward to hearing your response to this complaint.
Sincerely
Lyle
See, and not a swearword in place! I wonder what the response will be?
Underground and national rail links are just short walk away taking you to Wembley, Heathrow and 15 minutes to central London.
Take That 1st July 2009. arrived at the Red Carpark 10.50pm, exited the car park just before 1am!!!
Never again!
Take That 3rd July 2009
Arrived at Green Car Park 10:50pm, exited car park 12:40am.
An absolute shambles with no organisation. Remind me why we built the national stadium in such a hell hole. Should have been at the NEC.
Take that July 4th 2009, red car park. Like the comments above got to my car level 3 at 10.45PM left at 12.30am. What an utter joke.
Lighting poor, stank of piss and rude staff. Only in this country can we spend £700 million plus on a ground yet still fail to get the roads and parking right.
Utter tosh, I won’t be going to wembley again in my car, and for those who say go by train, the return train to Notts was 11 hours last night.
What a wonderful country we live in, every so expensive yet we get little in return
There is a simple way around this problem – visit http://www.parkatmyhouse.com/uk/parking/wembley/ and rent someone’s private driveway close to the stadium.
Hundreds of spaces are listed and they are set away from the main parking area and therefore allows you to make a quick getaway.
I went to the england game and having paid a huge amount on parking on my last visit decided to pre-book my parking. The site I used was http://www.stadiumcarparks.co.uk. The car park was secure and the best thing was the exit, missed the road traffic that was coming out of Wembley car parks.
my daughter is in a friend’s parents car STILL trying to get out of the car park
At Wembley at 11.30 pm & they have been told by some disinterested employee
Of this shite hole that it will be another HOUR !!!!! until they leave !!
What a total shambles & where are the staff to direct & manage the flow of vehicles ?????
Simply not good enough for a supposed 1st world country & a totally negative advert for Britain as a host for any major event.
She & her friends where so excited to be going to the summertime ball & now the whole day has been ruined by this totally mismanaged shambolic approach to
The quick dispersal of vehicles from the stadium
Which I may add should never have been rebuilt in the same place,that whole area is a total crap hole & should of been demolished along with the old stadium.
We are NEVER coming here again !!!!