Wayfarer Software – Refund

Following on from the farce at the start of the month where I needed to use the Wayfarer navigation software on my phone, I’ve been working on getting a refund out of Wayfarer for it, as I’ve no plans on ever using the poxy thing again.

Initially I’d emailed telling them why the Wayfarer Navigator software was so bad in the case of my phone (the consistent 400′ out in position being a pretty significant issue) and got a response telling me to check the GPS on the phone was on, and had located the satellites. (I managed to not send a rude response to that one, patronising thought it was) They also tried telling me to update the software – regardless of the fact I was already on the latest version. (and had said so in the initial emails)

They’ve tried getting out of it by claiming I should’ve asked for a refund within 14 days of buying the full version of the software. Considering I hadn’t used it at all ’til after the 14-day “deadline” had passed, I wasn’t going to stand for that one, and brought up the wonderful phrase “selling goods that are unfit for purpose”.

Another refusal to refund followed, which resulted in the invocation of the Great Old Ones: “Trading Standards” and (my favourite) “Goods of Unmerchantable Quality”

And Lo, today they’ve confirmed a full refund.  Charitable of them, n’est ce pas?