Missing the Point
Posted: Tue 6 January, 2009 Filed under: Customer Services, Cynicism, Stupidity 1 Comment »An email from Canon today :
We are sending you this email because we take our customers’ data seriously and only want to hold your data if you want us to.
You have joined CANON iMAGE GATEWAY and registered ownership of a EOS 20D, but decided not to receive communications from us. We are giving you the opportunity to opt in, which means you will receive regular communications, or to delete your details permanently from our database.
So :
- You’re contacting me even though I opted out of being contacted
- It now looks like the choice is
- Opt in
- Get completely deleted
As I’ve never used the Image (Sorry, iMage) Gateway, I think I know which option I’ll be going for…
Bizarre!