I’m a Twat
Posted: Wed 26 November, 2008 | Author: Lyle | Filed under: 1BEM, Customer Services, Work-related |1 Comment »Related to the previous post, today firmly established my “I’m a Twat” credentials.
At work we’ve just gone live with a new credit-card payment system, and it’s got problems. So I took screenshots of the complete card authorisation process, to show the payment system developers where it was going wrong.
Yeah, you can see where this is going already, can’t you?
Included in the screenshots was the credit card number, expiry date, security code, the lot.
I’m such a Twat.
Of course, the card’s been cancelled – it’s always fun to make a call-centre operative laugh by saying “My card’s not been lost or stolen, but I’m a complete twat and gave out the details of it, so can I cancel it now please?”
The only good point about it is that at least it wasn’t the bank card I’ve just had replaced, but instead was a card coming to the end of it’s validity period anyway.
From a consumer’s viewpoint – I always prefer website where the security number comes up as **** s when you enter it. One never knows who is reading over one’s shoulder… maybe that’s an idea you could pass on to the developer bods?