Pants
Posted: Thu 28 August, 2008 Filed under: Charm School, Customer Services, Cynicism 1 Comment »On the BBC today, this story of a man who found his phone banking password had been changed made me laugh.
Pissed off with the twunts at Lloyds TSB, the man changed his password to (a remarkably tame) “Lloyds are pants”. And someone within Lloyds changed it to “no, they’re not”. Even better, he then wasn’t allowed to change it back, and wasn’t allowed to have “Barclays is better”.
“The rules seemed to change, and they told me it had to be one word, so I tried ‘censorship’, but they didn’t like that, and then said it had to be no more than six letters long.”
Now if it were me, at that point I’d have chosen “Fkwitz” and insisted that it was my great-grandmother’s maiden name. But then, I’m malevolent like that.
Also, no-one has yet raised the issue that actually, it looks like Lloyds TSB staff can see your entire password. Which isn’t particularly secure, is it?
[…] a footnote to the inexorable creep of censorship, Dummies for Destruction in Pants, discusses an alarming intrusion perpetrated by a (now former) member of staff at a major bank […]