BT’s Wonderful Anti-Spam Measures
Posted: Tue 1 July, 2008 Filed under: Customer Services, Cynicism, Domestic, Geeky 2 Comments »I got an email from BT this morning…
Urgent- BT is making some changes to its email service. Emails you send from alternate BT Yahoo! Mail addresses may be blocked. (Additional comment from me: It’s not just from alternate Yahoo! Mail addresses – it’s anything except your default BT Yahoo email name)
Dear Customer,
We’re upgrading the security of your BT Yahoo! Mail account to help prevent identity fraud and spam.
These enhancements will help protect you from ‘spoofing’ – when people use alternate addresses to disguise an email’s real sender, possibly to commit fraud.Making the improvements work
For the security improvements to work, we need you to take a few minutes now to verify each of the alternate email addresses you use in BT Yahoo! Mail. This will confirm that these email addresses are genuine. If you don’t verify your alternate BT Yahoo! Mail addresses, you may get an Error 553 message and have difficulty sending emails.Please verify addresses now to avoid blocking of your outgoing emails.
Simply follow the step-by-step instructions at www.btyahoo.com/verify. You won’t be asked for any personal information, but you’ll need to log in to your account to make the changes.
We’re committed to helping you get the most from your award-winning BT Yahoo! Mail. The changes we’ve made will help reduce spam on the network and improve your enjoyment of the service. We hope this doesn’t cause any inconvenience and appreciate your co-operation.
Kind regards,
BT Total Broadband team
Please note that this is an automatically generated email for your information only. Unfortunately we cannot respond to ‘replies’ to this address.
Of course, this would have been much more useful if they’d sent it back in March, when they actually did the work, and fucked up my email so badly I had to set up my own SMTP server instead. As it stands, we’re two-plus months down the line, and all this does is make BT look like the bunch of contemptuous customer-hostile fuckwit bastards they truly are.
Even better, I can’t even reply to that email and tell them what tossers they are.
Customer Service as it should never ever be done…
BT Bad … but who is good?
They’re all just as bad as each other these days, surely?
BT are still one of the better ones, I admit. I’m still with them, even after the faffing about – although I’m looking at changing over to someone else at some point soon.
And in communications/broadband, no-one is actually “good”, so far as I can tell. Zen used to be good, but are bloody expensive for what they offer. All the others, well, we’ll see what works out.