Not Yet
Posted: Tue 25 March, 2008 Filed under: Customer Services, Domestic, Geeky 1 Comment »Well, having done some major fucking about this evening (And Yes, that is the technical term) we can now send emails from home again.
In the end I’ve set up an SMTP server on one of my hosted sites, and we’re using that rather than screwing around with BT. So we can send email – in addition to the absolute fuck-up BT have made with blocking the emails themselves (and not telling anyone about it) they’ve also changed their perspective on using an external SMTP server. (Up ’til the 12th, I had to send all email via BT’s own mail server – now they’ve fucked about with everything, I can send mail with an external mail server – and of course they didn’t tell anyone that either!)
So for now I’m not going to swap suppliers just yet – probably. The contract is up in June (The anniversary of when we moved in – although they initially told me it was a three-month contract and then I could leave any time, so I detect the possibility/probability of another call to their customer ‘services’ – and of course they’ve broken the contract anyway, with their failure to sort out emails at all) so we’ll be moving supplier in June without a doubt.
At least this way I get to do some more research on which supplier is the best one to replace the smeghead shyster twatbags at BT.
I’m coming really late to this but I had the same problem. They changed the port for outgoing emails, but didn’t bother telling anyone directly – I had to find it by rooting around in the bowels of their site. In addition, I used to be able to send all emails via the same set-up. I have several emails associated with my bt account; two for leaving on the internet, one for mailings from reputable organisations with whom I do business, one for my partner,and one that’s known only to friends and family (and all the spammers who were notified when a well-meaning clueless friend decided to send me an electronic Christmas card). For ease, they all went via mainaccount@btinternet.com. I discovered by chance that changing the outgoing email address meant I could send emails again. It took just a few minutes but nowhere has BT informed me of this.
There’s sense in the first change; for all I know there might be in the second. What pisses me off is they didn’t tell me, and I had to work it out for myself.
Incidentally, the ‘they’ are yahoo who I am discovering are a bunch of incompetent thieving twunts.