Slack Service Redux
Posted: Sat 8 September, 2007 Filed under: Customer Services 1 Comment »I finally went in to the cycle place in Attleborough today, thought I’d check first the useless fuckers were open. I’d called again this morning, and again no answer. So I went in.
The reason they hadn’t called me back? (after going back through the messages on the phone in front of me)
“You called on a Wednesday. We don’t open Wednesdays.”
“So what’s the point of an answerphone, if you don’t bother listening to the messages, or getting back to people?”
“You called at 1.20 on a Wednesday. We don’t open Wednesdays, and we’re closed for lunch between 1 and 2”
I gave up – there was no way I was going to get sense out of him. Still, the bike’s now in for a service, so we’ll see what they do with it.
I also finally managed to collect the picture we booked in to get framed two months ago. At the time they predicted it’d take two weeks. So, bit of a difference.
“I must admit, I’m a bit disappointed that this took two months instead of two weeks”
“Yes, that was a bit of an unexpected delay.”
And that was it. No apology, no nothing.
Tosspots.
By “twice as long” I meant “double twice as long”, of course.