Virgin on the Ridiculous
Posted: Tue 10 July, 2007 Filed under: Customer Services, Cynicism, News, Travel 1 Comment »All I can say is ‘And about time too‘.
I’ve ranted long and hard about Virgin’s shitty cross-country rail service. And now they’ve lost the franchise. Boo-bloody-hoo.
Still, I bet Arriva make just as much of a pig’s ear of it…
It’s good to see DoT exercise the right to take a franchise back early. That seems to be the only thing stopping the ‘service from the lowest bidder’ culture making everything completely useless. Arriva might make a pig’s ear of it still, but at least they’ll be trying hard: they’ll be under no illusion that they’ll get the full term (and the full subsidy) even if they can’t deliver.