Cunts (Missing in Action 4)
Posted: Wed 7 March, 2007 Filed under: Customer Services, Cynicism, Sweary 6 Comments »Well, it’s established – Ticketmaster are utter, utter cunts.
Thank you for your email.
The tickets you have received are part of an event that is general admission and as such the event has a limited capacity, which is set by Health and Safety. Ticketmaster is unable to issue duplicate tickets for this event as it may cause the event to go over capacity, as we are unable to cancel the original tickets, therefore they can still be used.
This is a decision that is made by the individual venue and Ticketmaster as an agent has to adhere to this. If the venue goes over capacity, the venue could lose its license, which could jeopardise all future events, due to this we cannot re-issue your tickets.
Ticketmaster’s policy is that once a booking has been confirmed, it cannot be exchanged or refunded unless the event is cancelled. So unfortunately we cannot issue you with a refund of the cost of the tickets. Due to these reasons i have passed on a request to our customer service department to contact Secure Mail to investigate this situation. In doing this we will try and make a claim against Secure Mail to refund your booking.
Our representative from customer services will contact you as soon as possible regarding the outcome of the investigation.
I am sorry i cannot help you any further.
So – you ordered tickets, we sent them to the wrong address, where they were signed for by someone obviously not you. That’s your fault. You should’ve known that we’d use a courier ‘service’ (I use that term as loosely as possible) instead of using recorded delivery royal mail like we did for the Massive Attack tickets (which, funny enough, came straight to me, no problem at all) and gone back to your old address for the day when we were going to deliver them.
A refund? Fuck off. It’s all your fault.
And I suppose it is. After all, I ordered using Ticketmaster. My mistake. But believe me, I’ll never make the same mistake again, you cunts.
Hmmm… not looking good. Although if Secure Mail had someone sign for them then they must have that signature on record and it shouldn’t match yours. I’d get on the phone and speak to a manager if I were you – pin them down person to person as it were. Shame that it won’t resolve the issue for tonight but they do owe you a refund.
Already done. They admit that it’s been signed for by someone who is emphatically not me, and they do have a signature on record. (Well, when they finally tracked the thing – not by the unique tracking number, oh no, but by delivery date. Makes sense, n’est ce pas?)
But complain? No, I’m only the recipient of a service, not the instigator of said service. So Ticketmaster have to complain/investigate. The recipient is rated lower than shit by Secure Mail.
Interestingly, the FAQs on their website (https://www.securemail.co.uk/sms/secure/faqscontact.asp ) say
in answer to the question “Can someone else receive or sign for my delivery for me?”
Have you tried speaking to Ticketmaster yet?
Well, you’ve probably got significant cause for complaint against them too should you go to Trading Standards or someone as their FAQ quite clearly states that recipients need to show proof of identity.
And for what it’s worth, apparently the gig on Sunday is still available: http://www.nin.com/tour/index.html
Edited by Lyle : Just blended the two comments, Dragon, as it’d all got caught up in WP Moderation…
I can’t help thinking you are partly responsible, Lyle.
After all, if you will declare March to be MOTB …
Indeed – although in fairness, I didn’t declare it MOTFC.
Good point.