Negligible
Posted: Thu 28 December, 2006 Filed under: Customer Services, Cynicism, Getting Organised, Weirdness Leave a comment »Back at the end of October, I got a letter about how much money I owed Inland Revenue for the tax year 2005-06, which was sent to me first class (and cost about 58p to send) along with a postage-paid response envelope.
Just before Christmas, I got a “statement of account” from Inland Revenue, again sent first class, again with a postage-paid reply envelope.
The amount that all this paperwork and postage is for?
88p
I’ve paid it today, by debit card. (Which should cost them even more) All told, I reckon it’s cost them about £2.00 to process £0.88. Which is impressive in anyone’s book.