Is It Me?

On Friday I ordered a new desk (for the refitted office at home) from Argos to be delivered today. OK, I should’ve known better, I realise. But hey, that’s life.

Anyway, I ordered it online, and all was fine. I got a confirmation message on the screen which said something along the lines of “We need to manually verify this order, then we’ll send you a confirmation”. OK, for e-commerce that sucks, but it’s well known that the entire company of Argos has an IQ of 100, and most of that is kept in head office. So OK.

By today, still no confirmation, and it’s supposed to be being delivered today. So I thought I’d ring the useless bastards and check.

First of all we get the “I’ve got to have an order number before I can help you. But I haven’t got an order number, because Argos’ve never given me one. Well I’ve got to have an order number for the system” farce, but eventually we get through that one.

Finally I get to the correct department (“Oh, sorry, there’s two departments that deal with home delivery, and you’ve come through to the wrong one”) and get it confirmed that the desk is on the delivery truck, and will be with us sometime today. Helpful they’re not.

And what’s the excuse when I ask why I haven’t received the order confirmation, despite a) the money having left my account, and b) the order having been processed, and on the truck?

Oh, sorry, the internet’s slow at the moment

Yeah, OK, I’ll fall for that one. Like I came off the carrot truck this morning.

Don’t you just love it when people expect you to know as little as they do?