B&Q
Posted: Wed 22 June, 2005 Filed under: B&Q, Customer Services, General 32 Comments »No, not another set of events with that bunch of cunts, but having just looked through my referrers, and checked back, I’m pleased to confirm that I’m now in the top 10 on Google for the search “B&Q customer services“.
Told you I’d manage it…
After reading through your comments regarding B&Q’s home delivery service I have to say that you have taken it surprisingly well compared to some of the customers that I have had in the past. I actually work on the Showroom department, trying my hardest to scratch a living out of the crap wages and commission that they give us. After giving customers (what I feel to be) the best service that I can, answering questions, placing the order, putting up with the countless changes of mind and arguments over delivery charges and delivery times etc, I finally get to file the paper-work and sit back looking forward to that extra couple of quid in my pay-packet. A couple of months later, however, (if the customer has been lucky enough to actually get their delivery when they were supposed to) I have to put up with further shit from them because some dickhead at the Showroom Fulfilment Centre (B&Q’s in-house kitchen supplier) hasn’t followed the oh-so-simple guidelines and has sent either the wrong product, a damaged product, or in the majority of cases, no product. If you go into B&Q try and find the leaflet regarding SFC’s home delivery…. “all items are checked as they go onto, and as they come off the lorry, by our experienced team” …. That is absolute shit, I cannot remember the last time I had a customer, who bought anything kitchen related off us, that actually got exactly what (and only what) they had ordered. It is about time that the B&Q head-shed took notice of both what the customers and their own staff are saying about the SFC (because believe me we do try to complain about them), otherwise the £800 million debt that the company are in is only going to grow bigger as we keep on giving away free items and compensation for everything right down to (literally) the kitchen sink. Anyway, that is enough of me ranting on about the wankers at the Showroom Fulfilment Centre, Lyle, I hope that one day you once again shop at B&Q (even if it isn’t from the showroom department) otherwise the bastards won’t payout a bonus for another year running (even though they can afford to send some whinning bitch around the world on a boat). Oh, and just to set the record straight, the customer who was mentioned on the Watchdog programme was from our store, from what I can remember a mistake was made on the original order and we bent over backwards to sort it out with as little inconvenience as possible, he got compensation and all-sorts from us, then the back-stabbing little shit runs to mummy and complains anyway without letting us put our side of the story forward first.
Quote…. “My congratulations to you on getting a yacht to leave the UK on 28th November 2004 sail 27,354 miles around the world and arrive back 72 days later.
Could you please let me know when the kitchen I ordered 96 days ago will be arriving from your warehouse 13 miles away?�
Once again on the subject of the Watchdog wanker, The SFC warehouse is a bit further than 13 miles away from your house you dumb shit. If you had opened your eyes and looked at the store that were in (a B&Q Supercentre at the time), you would have realised that there were only three types of kitchen that were stocked there and that the one you ordered wasn’t one of them. Go and read the paperwork that you were given (or if you really are stupid, get someone to read it for you), nowhere does it state that your kitchen is coming from store. When your kitchen is finished, I hope you choke on the first food that is prepared in it.
Off on another tangent, to the countless people that say that B&Q employees are retards who don’t know anything. B&Q is a D.I.Y company, the definition of D.I.Y? DO IT
YOURSELF.
If you don’t know what it is that you are after when you come into the store, or if you don’t know what a particular product does, why are you even attempting to do the job yourself in the first place??? Would you go into Sainsbury’s or Asda and ask the girl on the checkouts how to prepare a Sunday roast with the food available in store? NO. Before you berate the poor bastards that have to walk around with a bright orange apron on for a living, stop and think, “have I even got the relevant common sense to undertake this job”. If you can’t, call a professional or fuck off to Homebase, don’t have a go at B&Q staff just because they don’t know the ins and outs of all 100,000 + products that are stocked in the stores.
I can empathise…Ive started up my own forum for B&Q employees to sound off in…all welcome!http://s12.invisionfree.com/BandQ_staff_forum/index.php
I’ve added a link to your site in there…Hopefully our managers will get wind of these type of places and see where they are going so desperatley wrong….bloomin eejits!
your 3rd now.
I’ve added a link to you – to assist you in scaling the dizzy heights of google!
Am delighted to accidentally stumble across this page dedicated to those piss-pots of ineptitude, B&Q. They’ve just had a fire at their main supplier factory apparently. OH WELL BOOHOOHOOHOOHOO! At least if the majority of their stock is burnt it gives them less material to fuck up deliveries with.
I feel very sorry for the people who work for B&Q. Fun, I’m guessing, it ain’t. The staff in store seem to be royally shafted by both management and delivery company and doubtless aren’t paid in recognition of the shit they’re expected to sweep for the powers that be. No doubt they will be expected to bear the brunt of this latest fiasco too.
i’d just like to say thatwhatever your problems are with B&Q, just remember that the people who work there are just that, PEOPLE. they don’t go to work with the intention of causing you problems and that as much as you may think they’re c**ts, a lot of the customers are too. Word of advice, if you go in screaming, shouting and abusing you’ll get the bare minimum level of help, go in calmly and appeal to peoples better natures and they may go out of their way for you.
Congratulations, if you use http://www.google.co.uk and enter “b&q customer services” with the “quote” marks you’re #1 and the I’m feeling lukcy options brings you right here!
Think yourself lucky. You at least got someone to speak to you and listen to your comaplaints. All four of mine have been very conveniently ignored – every single one. One was acknowledged and I almost thought they were serious about dealing with it. But no, just a deafening silence. Customer service? They don’t know the meaning of the words.
I hadn’t realised just how many dissatisfied customers B&Q had until I started looking on the web and talking with friends.
So, next to Watchdog.
Good on you mate. I’m having an ongoing dispute with this bunch of fucking imbeciles and had already sent them a sarcasm filled letter, complaining about their piss poor service and lack of contact. After finding the email address, i’ll be bombarding the bastards on a daily basis until my kitchen doors turn up. Twats.
Thank goodness for a site where I can express my DISGUST with B&Q Delivery “Service” in plain language – Fucking Useless ! I sympathise with the showroom employee in the above comments because I got decent enough service from the showroom people and even management at the store when the fucked up delivery system failed to deliver my kitchen on not one but 3 appointed dates. The reason ultimately was that the Fulfillment Centre (WTF?!?) neglected to dispatch my order with an invoice so even though the courier service B&Q use knew where to take it they refused because one piece of paper was missing and no one bothered to tell me. Then I was told that after waiting 6 weeks from date of purchase (full payment) I would have to wait another 6 weeks so the kitchen could be returned to the Fulfillment Centre to be re-dispatched. Luckily my local store secured me a prompt refund and I went to IKEA and got the same kitchen for half the price (and it wasn’t even on sale) but this time I took a van and collected it myself. This is a VERY CONDENSED version of events which involved taking days off work to wait for deliveries which never came and countless calls to the callcentre whose staff are mentally challenged to say the least. Mind you, if you pay peanuts then it’s obvious you will get monkeys.Rude and unhelpful monkeies at that – they are crap and no matter what they pay them they are not worth it. If B&Q do in fact go bankrupt I would liken that to the death of a dope dealer by overdosing on his own smack – Poetic Justice !
Its all well and good saying that the service is shit but for fucks sake!!! Some of you customers that come into the stores are absolute fucking pricks that the majority of us staff would love to take you out the back and smash your fuckin face in!! No wonder a trolley keeps hitting your car….oh wait, maybe thats disgruntled employees from ANY company thinking you lot are complete cunts and deliberately rolling them at your car. In all fairness though, we do get some amazing customers that are so friendly and nice and its a pleasure to serve them. But you fucks who haveno common sense and no logic will pursue ANY member of staff and keep asking “where’s this?” “where’s that?” OPEN YOUR FUCKING EYES SHIT FOR BRAINS!!!! leave us the fuck alone until you come up with a challenging question.
If you want the good service, treat us right, if you’re a wanker then watch out, hell is comin your way. But as for the fulfillment centres, they are a fucking joke, so go phone them, go visit them and bug them. They never listen to us nor store management. This one is for all the B&Q employees that are being treated unfairly out there just because we are being tarred with the same brush. Show us some god damned respect!!
I do my best to help people but as I’ve heard said ‘you get the service you deserve’ so if you come in the store yelling and being abusive you get short shrift. If, on the other hand, you are polite and reasonable then we’ll do our best. It’s not rocket science. We’re paid shit wages, work unsociable hours at weekends and evenings and we don’t deserve to take abuse from the ignorant, no matter how royally fucked off you may be.
I work in a B&Q Store and i have to agree with nearly everything that my fellow employees say. In my store (replicated across the entire network) we give 200% effort into giving every single customer excelent customer service, and yeah maybe we don’t know everything abouth every item we stock but we try our God damn hardest to find out. I absolutley hate the arrogant bastards that think becasue i have to look like a traffic cone for 8 hours a day that i am some expert in DIY, i’m not but we still try to help. On saying that i work on a customer facing department that has absolutley no porducts that it can call its own, i’m a checkout chick. So when some self righteous prick asks me what colour he should put on his front door then i think i am entitled to get a little arsey. FOR ALL B&Q CUSTOMERS: We are not perfect but we try, most of us will go out of our way for you regardless of what department we’re on, don’t belittle us, don’t threaten us and don’t treat us like children because at the end of the day we are doing a job. If we had pay that matched our work load i think we would give even better customer service, but thats for the sso to deal with.
Showrooms: My Showroom team are the most polite, helpfull and painstaking group of people i have ever worked with, do customers honestly think that they go out of their way to design you a fantastic kitchen knowing that the fullfilment centre is going to fuck up? No they don’t. And when the SFC does fuck they take ownership of the problem and try to msort it out and what do we get abuse. I asked a customer at the showroom desk if the would like asistance and this is how the conversation went ‘Can i help you, sir?’ ‘Are you the Store Manager’ ‘No i am a supervisor,’ ‘i want to talk to the fucking store manager you prick,’ ‘i’ll see if i can find him’ ‘You’ll do better than that u c**t u’ll get him and bring him here’
guess what i did?
Treat us nice we treat you nice.
There seems to be alot of people in here slagging off the SFC, can i remind you we have a 97% success rate, we have 1000’s of deliveries going out on a daily basis covering the uk, you only get to hear from the bad ones so dont judge us. The other issue is, why are B&Q store staff slagging us off, if you get it right at the start 9time out of 10 we get it right. If you have any problems at the sfc you need to speak to the right people to get things done quickly and efficiently
muppet managers are to blame,they undermine the real workers the c/a.s people at the top are to blame…they play to be a virtual manager on the computer,but when it comes to the real thing…..FUCKIN USELESS
i delivered 5 whole kitchens in 5 years as a b&q driver,and customers had to wait for up to a year for the rest,their computer system is crap
buy your kitchens from b&q but take it away yourselves…but and i mean but..ONLY IF YOU HAVE GOT EVERYTHING…have it delivered by a friend with a van…and you would save thousands if you did not use b&q instalations services..ring me on 07757 288298 and i will give you the number of a good kitchen fitter
What can we all learn from this about large retailers? I can’t understand why anyone would buy a kitchen/bathroom or any multiple non-stock items, e.g. tiles, from a large retailer. They will be overpriced and take weeks to arrived due to the nature of how large retailers work, i.e. the number of levels to go through (e.g. fullfilment centres) from supplier to customer. If you want a kitchen or bathroom, go to a local specialist shop. They will get the job done a lot quicker as they’re dealing with smaller numbers of orders and customers. They will probably be better on price too.
Does anybody know the forum that B&Q STAFF USE 🙂
B&Q IS SHIT TO WORK FOR YOU GET TREATED LIKE A PIECE OF SHIT ON THE BOTTOM OF SOME MANAGERS SHOE.
YOU HAVE TO PUT UP WITH CRAP THEN YOU ARE MENT TO BE ALL HAPPY, SMILEY, FOR SOME PRICK REGIONAL MANAGER WHO LOVES TO MAKE YOU FEEL AS LITTLE AS POSSIBLE
worst fucking work experience in my whole life, never worked with such a bunch of stupid people and never been made to feel so bad ever, glad i left. i guess those that stay cant get anything else……………..wankers the lot of them.
B and q are fucking useless and i work for them. In every store you will have about 10% of staff that work and the rest are lazy fuckers and yet the ones that work get all the tasks and grief. Too many chiefs who do sod all for too much money and now they offer only low hour contracts as ots cheaper and they expect same work output and commitment yeah right i hope they go to the fucking wall they preach health and safety then flood their stores with so
Much crap theres no way h and s can be followed
B&Q are a bunch of fucking wankers,who shit on staff and contractors alike.They expect you to shit on your families’ wellbeing in exchange for being shat on on being paid like monkeys.
FUCKING SCUMBAGS
I HATE B&Q THEY TREAT STAFF MEMBERS LIKE FUCKING SHITE THE NORTH WEST REGIONS ARE THE FUCKING WORST ALL MANAGERS KNOW ONE AND OTHER AND BIAS I BET THEY ARE ALL INBREDS ALL KISSING EACH OTHERS ASS FUCKING PRICKS.
I already said my bit on hear but i see this thread is still growing, having read what i have i know i made the right decision to leave this truly awful company and it certainly was the worst place and people i ever worked at or with. They make much of their people policy as you can see on their website about Ethics and valueing staff , training etc etc as well as be green……………….having worked there i can tell you that is complete and utter bollocks.
http://www.freewebs.com/bandq-warning/B&Q-warning.htm
http://ihateb-q.webs.com/apps/blog/
heres a nice blog !!!
CHECK OUT GLASSDOOR.COM you can which reviews were written by those that work at the lovley new head office and the ones the same people obviously made up………………
I WORKED FOR B AND Q FOR NEARLY 20 YEARS AND I KNOW ALL ABOUT
THIS COMPANY FROM THE STOCK MOST OF THIS IS MADE IN THIRD WORLD COUNTRIES TO THE COOK AND LEWIS KITCHENS THE NAME CAME FROM TWO MEMBERS OF STAFF WHO BUY THE KITCHENS IN FROM ITALY FOR THE DOORS AND A SUPPLIER IN ENGLAND FOR THE CABINETS AND HAVE YOU SEEN THE PRICE THEY WANT FOR FITTING
I HAVE LOST COUNT WHEN I TRY TO EXPLAIN TO CUSTOMERS THAT THERE KITCHEN IS ONLY TWO THOUSAND BUT THE FITTING WILL COST ANOTHER SIX THOUSAND ON TOP OF WHICH THE FITTER GETS ABOUT TWO THOUSAND AND B AND Q KEEP THE REST FOUR THOUSAND NOT BAD MONEY WHEN YOU CAN GET IT ALSO THEY HAVE MADE THOUSANDS OF REDUNDANCIES IN THE LAST FEW YEARS THAT YOU NEVER HEAR OF ON THE NEWS AS FOR COMMISSION IF I SOLD A MILLION POUNDS WORTH I WOULD MAKE SEVEN THOUSAND POUNDS COMMISSION WOW THATS WHAT I CALL COMMISSION I COULD WRITE A BOOK ON THE THINGS THAT HAPPENS DAILY WITHIN B AND Q FROM THE BULLYING
FROM MANAGEMENT TO THE STAFF AND THE IF YOU DONT LIKE IT ATTITUDE YOU KNOW WHERE THE DOOR IS I BETTER STOP HERE BEFORE I WRITE THAT BOOK ON THIS SITE
Worked for them for years tho looks like that’s about to change managers can’t wait to stitch up staff no one allowed to criticise their policy they find some way to ensure that staff member gets sacked. Too many staff do sod all whilst select few get so overworked and when they then lose it the reward is a trip to jobcentre if this is how retail works then no wonder we are so crap at export b and q can do one I hope they go to the wall because they care only about profit not people
I worked for B&Q, I had to dress like an inmate from Guantanamo Bay. I have witnesses many things, if it’s going to cock up, it will be an order. Don’t order anything. If you can’t walk out with it then don’t bother. Items that have been held out the back will either get sold on to the next customer, lost or broken (watching the forklift crashing into a £300 special order bath is quite amusing) Home delivery items not being delivered. Staff commonly disappear during the day, either for a sly fag, 90 minute tea break or even a kip. Phones will go unanswered, give up if something is missing or damaged from your order, they don’t care they have had their commission. Managers are shit, they want you to work double your contracted hours but when you want an odd day off they go nuts, WHY cannot I have a Saturday off when I have worked 30 hours already this week when I am contracted 12? No because I am not doing enough for the team. BULLSHIT, They are all a bunch of cunts, I am glad I left the shitty crappy place.