Posted: Sat 19 March, 2005 | Author: Lyle | Filed under: General |
Today, we’re off down to the Ideal Home Show. I’ve never been before, so it should be quite fun.
No idea what to expect – open mind, booted feet, ready for most things.
Reports/Photos later/tomorrow.
Posted: Fri 18 March, 2005 | Author: Lyle | Filed under: General, Work-related |
Up at 6am today to be at the office by 7. The joys of a visit down to Fareham, where work’s main servers are located. *sigh*
Surprisingly, I was actually a lot more awake and with-it than I am when I get up at 7 or 7.30 – my body clock’s fucking weird, and shows no signs of sorting itself out anytime soon.
Mind you, it’s now nearly 4pm, and I’m fading badly. This is not the kind of time when I should be bug-hunting through SQL Server code. Particularly when there’s no relevant documentation (shocker) and finding the relevant process is an absolute tosser.
Posted: Fri 18 March, 2005 | Author: Lyle | Filed under: Customer Services, Thoughts, Work-related |
Dear Lyle
Thank you for your email about Business Rates.
I tried to contact you today and I am really sorry that I was unable to speak to you, as I wish to assist you with your query.
I am sorry to hear that you are being harassed by incoming Business sales calls.
I have spoke to our Business Account Department who assure me they have no record of your mobile phone number or other contract numbers.
You may be having calls from Independent Retailers or the Retailer who supplied your original phone.
I trust you will find the above information useful.
If you require further help, please contact us via our website at http://www.t-mobile.co.uk
Regards
Keith
Customer Services
T-Mobile
Stonkingly wrong – even by the standards of mobile phone companies.
In the name of fairness (and a certain warped amusement) I’ve replied…
Dear Keith,
I’m not enquiring about Business Rates, I’m trying to find out why the incompetents who represent T-Mobile keep ringing me, and also who sold T-Mobile the mailing list with my name on it.
This matter is heading towards becoming a Data Protection Act issue, as I have never given my permission for this number to be used, and it’s listed with the Telephone Preference Service for the same reason.
I hope you’ll understand that I have a large problem believing that your Business Account Department hasn’t heard of me at all. Every one of the calls has been “on behalf of T-Mobile”. I don’t honestly care whether it’s T-Mobile itself (and in at least half the cases, the caller has been T-Mobile Direct, whoever they may be) because all of this harassment is being done in the name of T-Mobile, and at it’s behest. What I want is to be removed from all T-Mobile’s mailing/calling lists, which is a request made in accordance with the Data Protection Act.
I also now require written confirmation from T-Mobile that this has been done. That confirmation can either be emailed to me at this address, or by post to [my home address].
I should also point out that these calls are NOT coming from the retailer where I bought my phone, as the phone was bought from O2 online. They may be incompetent, but they don’t tend to sell sales calls on to their competition. However, on the face of current evidence, I can well believe that such a tactic would fall within T-Mobile’s levels of competence.
I look forward to your response, and confirmation that my details and numbers have been removed from T-Mobile’s lists.
Sincerely
Lyle
Posted: Fri 18 March, 2005 | Author: Lyle | Filed under: D4D™, Geeky |
I can’t deny that this post is utterly sad and geeky, but I’m still obscurely pleased with this. While out at a meeting today, I was able to link in to d4d™ through my mobile and read through to see if anyone had added new comments to anything.
I’ve realised that I need to have a look at what I can do with a CSS sheet for purely mobile use, so that it gets rid of things like the style switcher etc., but for now I’m just ridiculously chuffed that the entire thing worked as advertised. I suppose I’d be less impressed if I had a super-geeky phone or whatever, but it’s just a standard Nokia 7250i.
Posted: Thu 17 March, 2005 | Author: Lyle | Filed under: Resolutions, Work-related |
It’s interesting sometimes, the way life works out. Talking to my driving instructor last night, he was saying about some of the things he’d like to do with the company website. He didn’t actually know that web stuff is what I do, but we talked about fun stuff like redesigns, Search Engine Optimisation and the like, and now it looks like I may just have a new client to do some work for…
And of course if he likes it, there’s plenty of other driving schools out there in need of a decent website…
Posted: Thu 17 March, 2005 | Author: Lyle | Filed under: General |
Bejasus, Diamond Geezer’s turned green for the day. And of course Google has changed it’s title image too.
Of course, those links will mean shit-all if you click it anytime after today, so I may edit it later, or include a quick screendump. But I may not. We’ll see.
Posted: Thu 17 March, 2005 | Author: Lyle | Filed under: Geeky, Thoughts |
Now this is how to do a security audit…
More than one-third of Internal Revenue Service employees and managers who were contacted by Treasury Department inspectors posing as computer technicians provided their computer login and changed their password, a government report said Wednesday.
I know that this is an American story, but it’s really international – I’m quite certain that if an auditor in the UK contacted a department in the same way and posed as a technician then a lot of people would give out their passwords without any checking. I know that they would at my last workplace – I had the passwords of about half the IT team, let alone any of the people in, for example, social services.