Stylish Apology
Posted: Thu 17 February, 2005 Filed under: B&Q, Customer Services 2 Comments »I don’t normally read spam-mail from Amazon, and I didn’t read the original mail this refers to, but I do like the certain style with which they’ve apologised for the fuck up. It’s paragraph three that wins it for me…
We’re writing to correct a recent e-mail notification that we sent about “Harry Potter and the Half-Blood Prince (Book 6).”
In our e-mail, we stated that this title would not be immediately available from our suppliers, and that you may want to search for it elsewhere. We would like confirm that this book will be available from our suppliers and will be delivered to UK customers on the day of release (July 16th 2005).
We assure you that howlers have been sent to the muggles responsible for this action and we are investigating the possibility that You-Know-Who may have been involved.
I do like it when people can turn round, admit to a fuck up, and make me smile at the same time. Far better than the B&Q “It’s not our system, you must’ve ordered it incorrectly” methodology that makes me just want to reach for the over-powered cattle-prod.
Yeah spotted that at Orbyn.com – good for Amazon!
Anyway, I’m only here to spot any mistakes.. dammit can see any at the moment…. 😉
Which is why Amazon is probably doing rather well, and B&Q needs to depend on Ella for good publicity. I have one opposite me, and it’s fun to watch the couples arguing in the parking lot on the weekend.