Taking The Piss – Part 2
Posted: Sat 22 January, 2005 Filed under: Customer Services, Weirdness 1 Comment »Currently my mobile phone is on the O2 network. I’ve been with them for nearly a year, so it’s coming up to the time to upgrade the handset, and all that gubbins. Joy.
I’m looking for an upgrade to the one that I’ve got now, and quite like the Nokia 6600, which according to O2 is free (plus a free bluetooth headset) with a new account. So I call them up to see if I can upgrade my current phone to this one.
Well, I can, but only if I pay £100. Frankly, fuck that. If I move my number over to Vodafone I can get the newer model (the 6630) for £30 and simply port my number over to them. And save myself a nice little £70 into the bargain. I can get the 6600 for absolutely keff-all.
When I explain to the O2 muppet this situation, that I’ll actually just move my contract to another provider, the attitude is “Fine, you’ll have the same problems with upgrading the phone with Vodafone in twelve months time”. Hardly conducive to making me want to stay with O2, is it?
I have to wonder what kind of company seemingly is so happy to lose customers. Their attitude of “We’ll charge you to stay with us” seems utterly bizarre. Maybe I’m just naïve though. *shrug*
O2 are the worst phone company in the world. I’d ditch them in a minute if they weren’t the only company to give me coverage at work. They have totally lousy customer service.